If you’re like my clients, you say things like, I want to be a good leader. Or I wish my presentation had gone better. We use words like good, bad, better, or best all the time without really thinking about them, and without really taking the time to define exactly what we mean.
The key to clear communication is defining these general words. When we define what we mean by good, bad, and other placeholder words, we understand more quickly what the other person means, we get clarity on what we want and need, and we help our brain’s thinking.
In this episode, Deb explains the importance of paying attention to how we and our colleagues describe things, from a science perspective. She shares examples to illustrate how these little changes in our conversation can have a big impact.
If you want to communicate clearly and precisely, coach others more effectively, and sound like more of a leader, press the play button now.